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Field Service Management · Pacific Northwest Trades
Field Service Management Software for Contractors in Oregon, Washington & Idaho
The right FSM platform configured correctly changes how your operation runs. The wrong one, or the right one set up badly, creates more work than it eliminates. We handle both the selection and the execution.
The problem
What field service management software means for a trades business.
Field service management software is the operational backbone of a trades business. It's where jobs get dispatched, technicians get routed, invoices get generated, and customer records get maintained. When it's working correctly, it connects your field operations to your financials and your customer communication without anyone doing manual data entry in between. We serve HVAC, plumbing, electrical, and roofing contractors across the Pacific Northwest.
When it's not working correctly, it becomes an expensive administrative layer that creates extra work instead of eliminating it. Most trades businesses doing $2M or more have an FSM platform they're not fully utilizing, incorrectly configured for their business model, or fighting with their accounting software.
Dispatch runs without constant manual intervention
Invoices generate from completed jobs without double entry
Customer records are accurate and accessible in the field
Your FSM and your accounting software share data automatically
Technician schedules are managed in one system, not three
Job history is visible when a customer calls back
Signals you need this
Who needs this.
Contractors who have ServiceTitan, Housecall Pro, or Jobber but aren't getting value from it
Businesses where dispatch is still managed by text, whiteboard, or phone call
Owners who are doing manual data entry because their systems don't communicate
Teams where FSM data doesn't match QuickBooks and nobody knows why
Businesses preparing to migrate from one FSM platform to another
Three or more and there's real money sitting in the gap. Usually it's not one big leak. It's a few small ones that compound every month.
Before and after
Without the right FSM setup vs. With Sentric managing your FSM
What we build
The platform, set up to carry the day.
A live board the whole team runs from
Dispatch stops living in one person's head. The board shows who's where, what's next, and what slipped, and anyone in the office can act on it.
Jobs that arrive complete
Techs get the history, the scope, and the parts list before they park. Fewer callbacks, fewer radio calls, fewer trips back to the shop.
Configuration that matches your trade
Job types, forms, and workflows built for the work you actually do, not the demo account's version of it.
We build it inside the tools you already pay for. If your field service platform and your accounting software can talk to each other, we make them. If something genuinely has to change, we'll say so and tell you why, but the tool was rarely the problem.
How it works
Three steps. No homework.
Walk one job
Thirty minutes. We take a real job, warts and all, and follow it from the day you sold it to the day the money hit the account. Every place it catches gets written down. You keep what we find whether you ever hire us or not.
Rank the friction
Field Service Management might not even be your biggest leak. If something else is costing you more, we'll tell you and start there instead.
Build it and run it
We build the fix, train your people on it, and stay on it until it holds. Then we take the next one. Everything we build is documented and yours, whether you keep us for a year or just a month.
Questions
What owners ask us first.
Do you require long-term contracts?
No. Month to month. You stay because the work is delivering.
What cities do you serve?
We serve trades contractors throughout Oregon, Washington, and Idaho. See the full city list below.
How long does implementation take?
Most system builds run 30 to 60 days depending on the state of your current setup. The free audit tells us what we are working with before we scope the build.
Can you work with our existing bookkeeper or CPA?
Yes. Our work is on the operational and technology side. We make sure your financial partners get clean, accurate data to work with.
How is this different from hiring an office manager?
An office manager executes inside whatever systems exist. We build the architecture and manage it so the systems stay current as the business grows.
What trades do you work with?
HVAC, plumbing, electrical, and roofing contractors doing $2M to $8M in annual revenue across Oregon, Washington, and Idaho.
What does the free 30-minute audit cover?
We review your current systems, find where margin or time is leaking, and tell you what it is costing. No pitch and no commitment.
Do you implement or only advise?
We implement and manage. We configure your tools, document your processes, and run the systems ongoing.
Where we work
Field Service Management across the Northwest.
All work is remote, so location never changes what we can do. These pages cover the market specifics for each city.
Portland, ORSalem, OREugene, ORBend, ORMedford, ORHillsboro, ORGresham, ORCorvallis, ORAlbany, ORGrants Pass, ORRoseburg, ORKlamath Falls, OR
Seattle, WASpokane, WATacoma, WAVancouver, WABellevue, WAKennewick, WAYakima, WABellingham, WAOlympia, WAEverett, WA
Related
Related systems we also manage
Thirty minutes is enough to find out if this is a problem in your operation.
The audit is free. No pitch. No commitment. A straight read on where your systems stand.
Book 30 MinutesNo long-term contract. No commitment. No homework after the call.