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About Sentric Group
We build the systems
that run your company.
Sentric Group is an operations firm for trades contractors doing $2M to $8M. We're early, which means today you work directly with the founder on every part of it. That's an advantage, and it won't last forever.
Who you'd be working with
Tim Volner, founder.
Before Sentric, I ran business systems and production planning at Karman Space & Defense, a shop floor building rocket and defense hardware. Thirty people on the floor. I built the system that tracked every job moving across it: who was on it, what stage it was at, and what was about to run late. When a part is going on a rocket, "we lost track of it" isn't an answer anybody accepts.
I also swapped out the company's core software without stopping production for a day. If you've ever migrated a field service platform mid season, or been afraid to, you know why I lead with that one.
I've never run a trades business, and I won't pretend otherwise. I'm not going to tell your techs how to braze a line set. What I've spent my career on is the machine around the trade: how work gets scheduled, tracked, handed off, and finished without everything routing through one person's head. That machine looks remarkably similar in aerospace and in HVAC. Yours just has more copper in it.
Where this is going
Sentric is being built as a firm, not a solo practice. The systems work, the sales process, the project management, the way an engagement gets run start to finish: all of it is being documented and built so a team can run it. Which is exactly what we do for clients, so it would be strange to do anything else here.
Right now that team is me, and the client count is capped on purpose while it stays that way. As we grow, the standard doesn't move. Whoever is on your account builds and runs the work themselves. Nobody at Sentric will ever hand you a framework and wish you luck.
Why Sentric exists
The trades don't have an operations problem. They have an operations gap.
A contractor doing $4M is running a real company. Payroll, receivables, scheduling, hiring, compliance, equipment, a dozen vendor relationships. In any other industry that company would have an operations person. In the trades, that job usually lands on whoever built the business, on top of everything else they already do.
So the owner becomes the highest paid administrator in his own company. Not because he's bad at running things, but because he outgrew a way of working that was never designed to scale past him.
The options on the table are all imperfect. A coach hands you a framework and a weekend of homework. A software vendor sells you a platform and leaves you to configure it. Hiring an office manager puts a person inside a system that was never built, which is why so many of those hires quit inside a year.
Sentric is the fourth option. Somebody who builds the system, runs it with your people until it holds, and then goes and fixes the next thing.
Meet Barry the Bearing
Why our mascot is a machine part.
A bearing sits at the dead center of a machine. Its whole job is taking the friction out so everything around it turns freely. Pull it out and the shaft grinds, the machine runs hot, and eventually it seizes.
That's the job here. Your company isn't broken. It's running, and it's grinding. Every approval that waits on your phone, every process that lives in one person's head, every handoff that takes three calls to complete.
Same machine. Less friction.
Our commitment
Three things we move. Everything else is method.
Increased Throughput
The same crew finishing more jobs, by removing the waiting rather than working faster. Jobs stop sitting between sold and scheduled. Handoffs stop needing three phone calls.
Lower Labor to Revenue
Every dollar of payroll producing more revenue than it did last quarter. When the process carries the weight instead of the people, you grow without adding overhead each time volume climbs.
Increased Freedom
The whole point of owning the thing. Off days stay off days. Two days away costs two days, not a week of cleanup.
How we work
Five things you can hold us to.
We do the work
Not advice, not a framework, not a deck. We log into your systems, sit with your people, build the thing, and run it alongside them until it sticks. You never get homework.
You name the friction, we rank it
You know this business better than we ever will. You tell us what's most broken, and we rank it by what it's costing you and what it takes to fix. You see the list and you approve the order.
Fixed, not handled
There's a difference between doing your annoying task every week and making the task stop existing. We do the second one. If we only handled things, we'd be making you dependent on us instead of on your own people.
Everything is documented and yours
Every process we build is written down and belongs to you, whether you keep us for a year or a month. There's no hostage situation at the end of this.
Month to month, always
No term, no exit fee, no renegotiation. We re-earn the check every thirty days. Firms that coast need two year contracts. We need you telling other contractors about us at the supply house.
Pricing
Priced like a job, not like a lawyer.
Locked for twelve months, then $5,250. We're new in the Northwest and we'd rather earn a reference than protect a rate. Once five seats are filled, that number is gone.
Thirty minutes is the whole first step.
We walk one real job front to back, sold to paid, and tell you the two or three things we'd fix first. You keep the findings whether we ever work together or not.
Book 30 MinutesNo long-term contract. No commitment. No homework after the call.