“I'm drowning in subcontractor paperwork. I've been doing this for years and I just can't keep up anymore. I don't even know where to start.”
Heard across PNW trades owner forums and communities
Fractional Operations Partner · Pacific Northwest Trades
You built a multi-million dollar trades business. Now it owns you.
We work with HVAC, plumbing, electrical, and roofing contractors doing $2M to $8M who are great at what they do and getting buried by everything around it. We come in and build the back-office systems, then run them for you, so you can lead your crew, know your numbers, and go home at night.
What trades owners tell us in the first ten minutes of every discovery call
“I took two days off last month and came back to a full week of cleanup. At this point I don't even try to step away. The business won't let me.”
Heard across PNW trades owner forums and communities
“I work 85-hour weeks and I still can't tell you where the margin went on my last six jobs. Something is broken and I can't find it.”
Heard across PNW trades owner forums and communities
The Owner Bottleneck
Scaling past $1M breaks every system you built to get there.
The owner-operated model works well up to a point. Past that point, revenue climbs but margins compress. Jobs get done but change orders go unbilled. People get hired into processes that were never documented, and they start asking you questions your previous hire used to just handle. At some point you become the highest-paid admin in the company, and nobody planned for that.
01
Revenue is up. Margins are down.
More jobs, more crew, more trucks. The money should be there. Without real job costing behind every contract, you can't find where it went. And the longer you wait to fix it, the more you've lost.
02
Every decision routes to your cell.
Your team's capable. That's not the issue. The issue is there's no system giving them the clarity and authority to act. So everything waits for you, and you wonder why you can't take a day off.
03
Hiring people made the problem bigger.
You brought in help hoping it would buy you time. Instead you're training people into broken processes and answering more questions than before. More headcount in a broken system doesn't fix anything. It multiplies overhead.
04
You can't take time off without paying for it.
Taking two days off should cost you two days. Instead it costs you a week of cleanup. Your business should be able to run without you standing in the middle of it every single day. It can. Just not yet.
What We Handle
Everything keeping you out of the field, out of the boardroom, and away from home.
We don't pick one lane. We take on the full back office so you can do what you actually built this business to do. Be the expert your clients hired. Lead the team you built. Go home.
01
Operations Architecture
SOPs written. Accountability structures built. Decision authority defined. Your team gets clear lanes, and you stop being the only person who knows how anything works.
02
Technology Stack Management
We find out what tools you're running, get rid of what's wasting time, configure what actually works for your business, and manage it all ongoing. You stop fighting your own software.
03
Financial Operations & Reporting
Job costing, accounts receivable, cash flow tracking, margin reporting by job and by division. You'll know what you actually made last month. In real time. Without asking anyone.
04
HR, Payroll & Hiring Systems
Payroll that runs on schedule. Hiring processes that find the right people. Onboarding that gets them productive. All of it documented and managed without you in the middle of every cycle.
05
Subcontractor & Vendor Management
Every subcontractor relationship has a paper trail. Change orders go through a system, not a verbal approval that never makes it to the invoice. You stop chasing and stop absorbing the cost.
06
Estimating & Pricebook Systems
Flat-rate pricing built on your actual labor burden. A pricebook that protects your margin before the job starts instead of explaining the loss after it ends.
07
Client & Job Management Systems
Follow-up workflows. Warranty tracking. Service agreement management. Customer relationships handled without you chasing every loose end after every job.
08
KPI Dashboards & Weekly Reporting
One report, every week, showing you where your business stands. Revenue, margin, accounts receivable, job costs. You stop guessing and start managing from real numbers.
The Difference
What your week looks like before and after we're involved.
Before Sentric
- Sunday mornings doing payroll instead of being with your family
- Every problem routes to your phone
- No clear picture of what you actually made
- Two days off costs you a full week of recovery
- You're the highest-paid admin in your own company
- Growth adds stress instead of freedom
After Sentric
- Back office runs without you in it
- Your team has the systems and authority to act
- Real-time visibility into what you're making on every job
- Off-days stay off-days
- Time to estimate, sell, and lead
- Home on time. Present when you get there.
Not a Coaching Program
You've got enough advice. You need someone who'll actually do the work.
Business coaches charge serious money to tell you what's wrong and send you home with a list of things to fix on the weekend. We charge you to fix them, and then we keep them fixed. There's no mastermind. No retreat. No motivational session followed by implementation you don't have time for. Learn who we are and how we work.
We log into your systems. We write your SOPs. We configure your tools and run your back office every month. That's the whole service. See what that looks like in practice.
Business Coaches
Sentric Group
Frameworks and worksheets
SOPs written for you
Weekend homework you won't finish
We handle the implementation
Mastermind group calls
We log in and get to work
You configure the software
We configure and manage the software
Advice. You execute alone.
Ongoing operations management
You pay for a diagnosis
We build and run the fix
How It Works
Three phases. One outcome: a business you can actually step away from.
01
The Audit (Free)
Thirty minutes. We look at your current systems, workflows, and tools. If there's margin leaking, we find it and tell you exactly what it's costing you. No charge. No pitch. An honest read on where your operation actually stands.
02
The System Build
Fixed-fee install. We configure your tools, document your processes, and build the infrastructure your business should have had years ago. One price. No surprises.
03
Ongoing Management
Flat monthly retainer, month to month. We manage your back office every month. Operations, reporting, payroll, KPI tracking. You run the business. We run everything behind it. No long-term contract. You stay because it's working.
Ready?
Let's find out where your operation is leaking profit.
The audit is free. It takes thirty minutes. We'll show you exactly what's broken and what it's costing you. No pitch. No commitment. A straight read on where your business stands.
No long-term contract. No commitment. No homework after the call.
Frequently Asked Questions
Who do you work with?
We work with HVAC, plumbing, electrical, and roofing contractors doing between $2M and $8M in annual revenue across Oregon, Washington, and Idaho. The specifics vary, but the story is usually the same: they've built a real company and they're getting buried by the back-office complexity that came with growth.
Do you require long-term contracts?
No. We work month to month. You stay because the work is delivering results, not because you're locked in. We're confident enough in what we do to operate that way.
How is this different from a business coach?
A coach tells you what to do and expects you to go home and implement it. We implement it. We log into your systems, write your SOPs, configure your tools, and run your back office every month. You don't get homework. You get results.
How is this different from hiring an office manager?
An office manager is a great hire when you already have documented processes and a functional system for them to work inside. If the underlying systems are broken, an office manager just executes the wrong thing faster. We build the architecture first, then manage it. That's a different level of work.
What does the 30-minute audit actually involve?
It's a structured conversation about your current tech stack, your workflows, and how your financial reporting is set up. If there's margin leaking or systems costing you time, we identify them specifically and tell you what they're costing. You'll leave knowing more about your operation than you did going in.
What does ongoing management actually include?
It depends on what your business needs, but typically it covers payroll management, job costing and financial reporting, tech stack management, subcontractor and vendor documentation, KPI reporting, and operational support. We scope it based on your actual situation.
What industries do you serve?
We focus on skilled trades businesses, specifically HVAC, plumbing, electrical, and roofing contractors. These are the industries where the operational gap between what owners know how to do and what their business actually needs is most pronounced.
What if I've tried systems before and they didn't stick?
That's the most common thing we hear. Systems don't stick when they're handed off to a team that doesn't own them on an ongoing basis. We don't hand things off. We manage them. That's the difference.