Spokane small business owners built something worth systematizing.
Clear problems deserve clear solutions. Every engagement starts with understanding what's actually broken. Then we fix it.
Spokane is Eastern Washington's commercial hub, home to a strong community of trades contractors, healthcare-adjacent service firms, and professional service businesses that serve a wide regional market. Most small business owners here are deeply embedded in the work, which is exactly why they've become the bottleneck. Sentric Group works with Spokane-area Christian business owners to build the operational systems that let the business run without them in the middle of everything.
The Bottleneck Audit gives Spokane business owners a clear written diagnosis of what's actually costing them the most, delivered within 24 hours of a 45-minute call. No vague recommendations. Three specific breakdowns and a prioritized roadmap.
- Pre-call intake questionnaire sent automatically at booking
- 45-minute focused diagnostic call
- Written report delivered within 24 hours
- Three biggest operational breakdowns identified
- Prioritized roadmap for addressing each one
- Optional 15-minute follow-up call to review the report
This is for you if: You serve trades contractors, healthcare-adjacent service firms, professional service businesses, and regional service companies and you're stretched thin, not sure what to fix first, or scaling faster than your systems can handle.
One system. Thirty days. The Systems Sprint takes the highest-impact operational problem and solves it completely. Spokane service businesses use it for everything from client intake to scheduling to reporting workflows.
- Discovery call to identify the highest-impact system
- Scoped proposal with exact deliverables before any work begins
- Build and implementation in your live operation
- Documentation and team training at handoff
- 30-day focused sprint with one clear deliverable
This is for you if: You've identified what's broken, or completed an Audit, and you're ready to actually fix it. You want a real deliverable, not a strategy deck.
The Fractional Systems Partner is a monthly working engagement. Strategy, support, and continued system builds, with no long-term contracts and a clear deliverable every month.
- Monthly 60-minute strategy and review call
- Async support via email between sessions
- One continued system build or improvement
- Access to all templates and tools built during the engagement
- Priority booking for additional Sprint work at a reduced rate
This is for you if: You completed a Sprint and want to keep building. You want a partner in your corner every month without the overhead of a full-time hire.
Sentric Group serves Spokane and the surrounding communities including Spokane, Spokane Valley, Liberty Lake, Cheney, Airway Heights, Medical Lake, Deer Park, Mead. All engagements are conducted remotely.